Online Shop Rules
1) Shipped and Home Delivery products:
You may have your product delivered to your home via one of our available home delivery options. We deliver orders on normal business days, which are Monday through Saturday excluding government holidays. You assume all risk of loss for shipped products. Order information such as billing or shipping address that is inaccurate or incomplete may result in delays. Products cannot be shipped to incomplete addresses. In cases of not accepting the delivery for reasons other than wrong items, the customer agrees to pay the shipping charges incurred and specified on the invoice.
2) Order Cancellations:
We are unable to refund any online purchase from the time your order is placed (when you click the Confirm Order button) until the product is received by you and returned to us. If you are not completely satisfied with your purchase after receiving your product, please review our returns policy.
3) Returns Policy:
If you are not completely satisfied with a product, Elgammal for import & export Company will gladly exchange or refund the purchase - at its own discretion - within 5 business days of the return request date, according to the notes below. Boxes and packing material have to be in the original condition and the product has to be unused and box unopened. All claims for shortages/ midshipmen’s /misspellings must be made within 1 day of delivery. Returns are for replacement or merchandise credit only. The value shall not include any shipping charges. A copy of Elgammal for import & export invoice must be included with all returns. All items must be returned complete and in their original boxes or packages with all original parts/documentation; if items are not returned with their packages or if any other item or documentation is missing, products will not be accepted as a return item. All returns must be shipped freight prepaid, the customer is responsible for all freight and shipping charges.
4) Shipping Charges:
All shipping charges are based on average package weight and dimension. This may be different from actual weights of products. Shipping charges can be computed while finalizing your order prior to completion.